Control What Is Said About Your Brand Worldwide
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Managing your fans' discussions across the world protects and reinforces your brand image.
By responding quickly and appropriately to comments that pose problems, you remain in control of your message, at the same time providing your communities with a more agreeable experience.
Datawords takes care of your e-moderation on all the social networks, throughout the world, seven days a week and in all languages. An acceptable- use charter is established, in accordance with your strategy and based on our experience in multilingual moderation, to meet your requirements as far as possible.
Our knowledge of your brand’s world and our multilingual expertise help ensure your distinctive and consistent Web presence in all your markets. Conversely, e-moderation also enables you to get to know your communities better and optimise your customer relations.
Protect your brand image by dealing with each undesirable comment in the shortest possible time.
With your presence on the social networks, a certain amount ofdialogue, exchange and sharing grows around your brand. It isin your interest to generate discussion and forge a community, in order to spread your message and bring it to life.
Certain criticisms, as long as they remain polite, can initiate debate and give rise to enthusiastic responses from your fans. Unfortunately, however, there are hostile users who express themselves on your networks in a way that runs down your product and harms your reputation. There are limits that should not be transgressed.
Some are obvious:
- SPAM, fraud
- Messages of a promotional nature
Other limits can be defined with you in accordance with your brand image. Together, we draw up a definitive list of moderation rules.
Even if your social networks exist in only one language version, fans from all over the world can leave comments in their ownlanguages. Datawords filters comments, in all languages, that spoilthe quality of the conversations, by applying moderation rules adapted to your brand and your concerns.
Thanks to our teams’ constant monitoring, your fans will have a discussion zone that is clean and appealing.
Respond to your clients’ expectations.
Other messages posted on your social networks concern more specific subjects, such as after-sales service or requests for information (users’ manuals, boutique addresses, etc.).
Social media offer you the possibility of responding simply to these requests and providing service that always meets your customers’ expectations.
Datawords replies to these requests in all languages, based on response scenarios drawn up with you in accordance with your brand’s positioning. These scenarios are constantly developed through contact with your teams (technicians, customer-service relations, event coordination, etc.).